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Subject: Important Update on Order PO-2026-0441 – Revised Shipment Date
Dear Nordic Home Team,
We owe you a sincere apology. Order PO-2026-0441, originally scheduled to ship by June 30, will be delayed due to a material supply disruption from our key component vendor, which has impacted our production timeline by approximately two weeks.
We fully acknowledge this is not the experience you expect from us, and we take complete responsibility.
Revised Shipment Date: July 14, 2026 (confirmed with production team today)
To mitigate the impact on your operations, we are taking the following steps:
・Upgrading your shipment to DHL Express at our cost to recover transit time
・Prioritizing your order on our production floor — it is now first in line
・Offering a 3% discount on this order as a goodwill gesture
To prevent recurrence, we have identified an alternate supplier for this component and will maintain a 4-week safety stock going forward.
We deeply value our partnership with Nordic Home and are committed to regaining your full confidence. Please do not hesitate to reach out if you have any questions or concerns.
With sincere apologies,
[Your Name] | Key Account Manager